Privacy Policy

We collect information you provide directly to us, as well as data generated automatically when you use our services. This includes:

• Account details such as your name, email address, phone number, and billing address
• Payment information processed through our payment partners
• KYC identity documents submitted for verification, as described below
• Server usage data, IP addresses, and access logs
• Support tickets and communication records

As an Indian hosting provider, ZetrikCloud may require customers to complete Know Your Customer (KYC) verification before activating hosting services, VPS servers, or dedicated infrastructure.

Accepted documents

• Aadhaar Card
• PAN Card
• Passport
• Driving License
• Business GST Documents

KYC verification helps prevent abuse, fraud, spam, phishing, cybercrime, and illegal activities on our infrastructure.

In accordance with applicable Indian regulations and internal compliance policies, ZetrikCloud may retain customer account records, billing data, IP logs, support conversations, and KYC documents for a minimum period of 2 years after service termination or account closure.

Certain records may be retained longer where required by law, government requests, cybersecurity investigations, taxation, fraud prevention, or legal obligations.

We use collected information to:

• Provide hosting and infrastructure services
• Process payments and invoices
• Verify customer identity
• Prevent fraud and abuse
• Improve performance and support
• Comply with Indian legal requirements

ZetrikCloud implements industry-standard security measures including:

• Encrypted data transmission (SSL/TLS)
• Firewall and DDoS protection
• Restricted employee access controls
• Secure storage of KYC documents
• Infrastructure monitoring and logging

ZetrikCloud reserves the right to suspend or terminate services involved in phishing, malware distribution, spam, copyright infringement, illegal content hosting, or cyber abuse.

Customer data may be shared with Indian law enforcement agencies or government authorities when legally required.

Our website may use cookies and analytics technologies to improve user experience, maintain sessions, analyze traffic, and enhance platform security.